242: Considering The Social Side of Tech with Trond Hjorteland

01:20 - The Superpower of Sociotechnical System (STS) Design: Considering the Social AND the Technical. The social side matters.

• Critical Systems Thinking and the Management of Complexity by Michael C. Jackson
• Open Systems
  • Mechanical
  • Animate
  • Social
  • Ecological
• On Purposeful Systems: An Interdisciplinary Analysis of Individual and Social Behavior as a System of Purposeful Events

09:14 - The Origins of Sociotechnical Systems

• Taylorism
• Trond Hjorteland: Sociotechnical Systems Design for the “Digital Coal Mines”*
  • Norwegian Industrial Democracy Program

18:42 - Design From Above vs Self-Organization

• Participative Design
• Idealized Design
• Solving Problems is not Systems Thinking

29:39 - Systemic Change and Open Systems

• Organizationally Closed but Structurally Open
• Getting Out of the Machine Age and Into Systems Thinking (The Information Age)
• The Basis for the Viable System Model / Stafford Beer // Javier Livas
• What is Cybernetics? Conference by Stafford Beer
  
• Jean Yang: Developer Experience: Stuck Between Abstraction and a Hard Place?
• The Embodiment and Hermeneutic Relations

37:47 - The Fourth Industrial Revolution

• 4 Historical Stages in the Development of Work
  • Mechanization
  • Automation
  • Centralization
  • Computerization
• Ironies of Automation by Lisanne Bainbridge
• Ten challenges for making automation a "team player" in joint human-agent activity
• Jessica Kerr - Principles of Collaborative Automation
  

Reflections:

Jessica: “You are capable of taking in stuff that you didn’t know you see.” – Trond

Trond: You should take the person out of the system but you should close the system as much as possible.

Rein: What we call human error is actually a human’s inability to cope with complexity. We need to get better at managing complexity; not controlling it.

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Special Guest: Trond Hjorteland.

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